Credit Repair with Citi's Credit Monitoring Service Delayed Again

This is almost becoming annoying. I checked my email when I got home last night...nothing. And then again, at lunch today...nothing. So I spent my lunch on the phone with Citi. I spoke with a Crystal this time. She helped me log into my account and after many attempts...I finally got in! Credit looks terrible though. Citi also advertises a free upgrade for their service so you can see your credit report with all three reporting agencies. The initial report is through Equifax. The others, Experian and TransUnion would be included in the free upgrade. I attempted to upgrade my account and received the same error message...Please contact our office. I didn't have time to do much with it at that point, as I had to return to my office. I just got home and have an email from Citi that I have to contact their office again. I'll post another update after the call.