Emails to get my morning started

I received two emails this morning from Citi Credit Monitoring Service. One stating my account is ready and the other stating that I must contact them immediatly. So I called when I got settled into my office this morning. I spoke with a Nicole and they are still trying to verify that they are talking to me. They had not received the fax I sent last night and after holding for 15 minutes and telling them what time I sent it, they are going to look for it and get back to me when their Supervisor gets in. I made this call around 9:30 and they stated the Supervisor would be in within the hour. I will not have access to my personal email again until I go home for lunch to check and see if my account is ready. Will update you at that time.